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Our approach is designed to
create a clear roadmap for delivery teams and partners.
The value delivered by an experienced business analysis function is efficiency through the build phase - achieved by developing clear documentation that provides clarity and reduces ambiguity.
"When people ask 'What is business analysis?'
I say: 'You know all the times that people say,
'Somebody should look into that?'....
...'I'm the person who looks into that. "
- Jen Neuls, Senior Business Analyst (Zendesk)
Our services are designed to support your initiative from discovery to delivery:
Discovery Phase
Services
Clear scope and a tight MVP is the critical foundation for the development of any product, service or project.
Engrafo pre-development services can help guide a project from rough concept to mature vision and clearly defined scope.
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Product vision, strategy and roadmap development
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Scope clarification and MVP statements
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Early feature list creation
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Assess alignment of project scope to business strategy
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Market, competitor and best-practice research
Design Phase
Services
The Design Phase takes your project a step closer towards execution and delivery. Design starts to move beyond the 'what' and 'why' as defined in Discovery, to consider 'how' your product or service will be built and delivered to your customers.
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Business process mapping and AS-IS / TO-BE analysis
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Gap analysis
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Operational and business impacts (finance, reporting, customer service, legal, marketing)
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Technology and data/security impacts
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Stakeholder listening sessions and workshops
Develop Phase and
Project Documentation
When the project ready to proceed, strong project documentation provides the blueprint for build and deployment. Engrafo can produce a variety of project documentation - according to your preferred formats (ie: traditional BRD / SRS or RTM or modern JIRA / Confluence stories).
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Functional business requirements (customer / end user, development)
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Non-functional requirements (performance, capacity)
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Operational requirements (finance, marketing, customer service)
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Reporting and data requirements (key metrics and dashboards)
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Privacy and security requirements
Project Health
Checks
A Project Health Check is a comprehensive examination of the current state of the business analysis deliverables in your existing project. It can identify existing and potential gaps in the documentation, and help lay proper groundwork for future improvements.
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Audit existing business requirements
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Identify gaps / issues in requirements
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Health Check Assessment Report (with findings and recommendation)
Project Delivery
Support and Supervision
Expert BA's add value beyond just the 'business analysis' skill-set. We can step into the role of Project Manager or Delivery Lead to bring a strong guiding hand to support your project all the way through to delivery.
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Governance (status reports, facilitate stand-ups/meetings, leadership updates)
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Stakeholder mapping (RACI) and facilitation (internal and external)
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Risk, issue and dependency mapping (RAIDD)
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Timeline / roadmap with all tasks, milestones and deliverables
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Launch / go-to-market plan
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Setup requirements management and collaboration tools (such as JIRA / confluence)
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Backlog prioritiztion and grooming
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User instruction manuals / team training documentation
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Post-implementation reviews / lessons learned
Business Analysis
Consulting
With extensive experience in managing and growing active and successful BA teams, we can assist with setting up your in-house business analysis capability and embed world-class BA practice and methodology.
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Business analysis practice and methodology development
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Skills development / training for in-house business analysts
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Support with business analyst recruitment and screening
We can also collaborate with your strategy,
creative and technology partners:
Business and
Product Strategy
Everything starts with strategy - be it strategy for a new product or service or for the growth and direction of your business as a whole. We can provide strategic thinking (though the business analysis lens) OR partner with your strategy team to evolve a fully articulated strategic framework.
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Business purpose and vision statement
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Product / service strategy
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Digital strategy
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Customer experience strategy
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Team engagement strategy
Customer Experience
and Personas
We can directly develop low-fidelity customer journeys and personas - or collaborate with your creative team on all aspects of the customer journey and experience.
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Customer journey mapping
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Customer / user personas
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Wireframes for web / app
Technology, Data and
Testing Documentation
We can partner with technical stakeholders (ie: solution architect, technical BA and developers) to collaborate on all forms of technical documentation:
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Solution design document
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Technical requirements / technical cases / non-functional requirements
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Data analysis and schemas
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API specifications
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Test cases
Our four stage 'way of working':
01 - Discovery
Focus on learning about your business, asking the right questions and listening carefully to the answers.
02 - Design
Distilling everything we've heard into preliminary documentation, then validating and refining based on feedback.
03 - Develop
Drilling into the detail and developing strong project documentation that provides a clear blueprint for build.
04 - Deliver
Supporting the project team with delivery to market through project leadership and oversight, then capturing the lessons learned.
We are adaptable and methodology 'agnostic'
Agile, Waterfall or Hybrid - each of these offer different benefits depending on the product or project being delivered. We leverage best-practice methodology in our work, but don't apply a 'cookie cutter' approach.
Every client and project is unique. We embed ourselves into your business and tailor our approach to your preferred way of working.
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